Frequently Asked Questions

What is ZENX?

ZENX is a privacy-first crypto exchange aggregator that allows you to swap tokens quickly and securely without any data tracking.

Do I need to create an account to use ZENX?

No. ZENX operates without user accounts, login, or any form of identity verification.

How does ZENX handle transfers and protect my privacy?

You simply select the tokens to swap, pick an exchange route, and enter the address where you want to receive your coins. ZENX then gives you a deposit address to send your coins to. Each step is a fresh form submission—ZENX processes your request, shows the next page, and immediately forgets all data. The server never stores any transaction details or personal info.

Because there’s no JavaScript or sessions, ZENX can’t track you. Privacy on the blockchain side depends on the coin itself—Bitcoin’s ledger is public, while privacy coins like Monero hide transaction details.

For best security, use your own wallets to hold funds. ZENX acts as a stateless relay between you and exchange partners, who generate one-time deposit addresses. Send your funds quickly (usually within 15 minutes) and the swapped coins will arrive at your receiving address—no personal info required.

Which cryptocurrencies can I swap on ZENX?

ZENX supports multiple popular cryptocurrencies including Bitcoin, Ethereum, Monero, Litecoin, and more, aggregated from trusted swap providers.

Why do you have so few exchanges listed?

We are highly selective with the exchanges we partner with, only listing platforms that provide their own liquidity and emphasize the utmost in privacy and security. With such high requirements, the list of eligible exchanges is intentionally short. If you operate or know of an exchange that meets these criteria, feel free to contact us at zenxchange@proton.me.

How do I use this service?

Start by selecting the tokens you wish to swap and enter the amount you'd like to send. You'll then see available exchange offers from supported services. Choose one, enter your receiving address and optional refund address, then click Confirm Exchange. Finally, follow the on-screen instructions to complete your transaction. No registration, no tracking—just a straightforward swap.

Is there a fee for using ZENX?

ZENX itself does not charge fees. Swap fees and exchange rates are set by the third-party providers integrated into the platform.

How do I get help if something goes wrong?

You can contact us anytime at zenxchange@proton.me. We'll respond within 24 hours or less, and do everything in our power to ensure your information is private and secure, and (if possible) retrieve any lost funds.

What happens if I entered an incorrect address and sent my crypto to the wrong address?

Oh no! If that happens, please contact us immediately at zenxchange@proton.me. We'll respond within 24 hours or less, and do everything in our power to help you get your crypto back, but fair warning if you send to an incorrect address there may not be anything we can do either to reverse it. If we can help we will, but please be careful inputting correct addresses just in case. Zenx is truly non-custodial with no records or data, so at your own risk because we literally might not be able to do anything if funds are lost due to incorrect address.

Why can't I connect my wallet?

Zenx keeps literally 0 data. There is no way for the server to hold accounts, or connect wallets, or register a user - all of those things would require memory allocated for it, which would require keeping some sort of user data at the very minimum. Zenx by design cannot keep user data at all, therefore there's no way to "connect wallets" the way other data-retention services might.

Can I suggest you add a token you don’t currently offer?

Absolutely. We’re always open to expanding the list of supported assets. If there’s a specific token you’d like us to include, email us at zenxchange@proton.me and we’ll evaluate whether it can be added in a future update.

How is “Cost” calculated?

“Cost” reflects how much value is lost in a swap compared to the current fair market exchange rate. We calculate the expected output using live market prices for both tokens and compare that to what the exchange actually offers. The formula:

cost = ((expected - offered) / expected) × 100

This percentage represents how much more you’re paying compared to a perfect 1:1 rate. Lower is better—0% would be free.

How is “Premium” calculated?

“Premium” measures how close the offered rate is to the real-time market value. We calculate the market rate using live pricing, then compare it against what each exchange provides:

premium = ((market - actual) / actual) × 100

A negative premium means you're getting a rate better than the market average. Positive premiums indicate a markup. In short: the lower the premium, the more favorable the swap.