Frequently Asked Questions
ZenX is a privacy-first swap aggregator. Compare routes and complete crypto swaps without accounts, cookies, trackers, or analytics. The UI is zero-JavaScript by design, so nothing runs in your browser behind your back.
No. ZenX has no accounts, no logins, and no identity checks. It’s stateless by design.
You choose the tokens, pick a route, and enter the address where you want to receive funds. ZenX then displays a one-time deposit address issued by the exchange. You send your coins there; the exchange sends the output to your receiving address.
Each step is processed in real time and then discarded. No sessions, no identifiers, no retention—nothing to track. On-chain privacy depends on the asset: transparent ledgers like Bitcoin are public; while other privacy-focused coins provide stronger on-chain confidentiality.
Always use your own wallet. ZenX never takes custody—it simply relays your request to the exchange and shows you the deposit instructions. Send within the suggested window (≈15 minutes) and your swapped funds will arrive without extra steps or personal details.
Click the small arrow next to the token selector to collapse the menu. Because ZenX is built with a zero-JavaScript UI, native select elements behave a bit more simply than on script-heavy sites.
The exchange returned an error instead of a deposit address. This usually means the token pair, selected exchange, or receiving address wasn’t supported or was entered incorrectly. As a safeguard, ZenX leaves the field empty so you don’t accidentally send funds to an invalid destination. Double-check your inputs and try again.
You likely didn’t select an exchange. Click the route you want to use first; after that, the confirm button will generate your deposit instructions.
Popular assets like Bitcoin, Ethereum, Litecoin, and more—availability depends on our exchange routes and may change as exchanges add or remove pairs.
No. ZenX does not collect KYC or AML information. ZenX is a stateless informational relay and never touches your funds, controls your swap, or directly interacts with the blockchain transaction.
However, each exchange provider may apply its own policies. In some cases, an exchange provider may reject a swap and issue a refund if the transaction does not meet that provider’s requirements. Refunds do not require completing KYC or disclosing personal information. We recommend including a refund address whenever possible so refunds can be processed automatically.
Pick your tokens and amount, review the available routes, choose one, enter your receiving and optional refund address, then click Confirm Exchange. Follow the on-screen deposit instructions. No registration, no tracking—just a straightforward swap.
ZenX charges no additional platform fee. Rates and network fees come from the exchange you select and the blockchains involved.
Email support@zenx.ink. Our support team will respond within 24 hours. We’ll review what happened and advise next steps. While we can’t access or control funds, we can help you interpret exchange responses and point you to the right place for resolution.
On-chain transactions are generally irreversible. If you believe there’s been an error, contact us at support@zenx.ink and we’ll help you assess options. Our support team will respond within 24 hours. We can’t guarantee recovery, but we’ll share any relevant guidance.
ZenX is intentionally stateless: no accounts, no sessions, no storage. “Connect wallet” requires scripts and persistent data—both are out-of-scope for a zero-data design. You stay in control by pasting addresses from your own wallet.
Definitely. Email support@zenx.ink with your suggestion.
“Premium” compares the exchange’s actual rate to the current market rate we derive from live pricing (“market”) and the realized rate from the exchange (“actual”).
premium = ((market - actual) / actual) × 100